Spa consultant India has an expertise in complete operational aspect and has been successfully doing it for so many clients. Having worked with leading hotels of the world, GHM Singapore & Richey’s hospitality standards, we have developed our own operational standards of excellence to cater five star luxurious spa services for our clients.
The operational expertise includes:
1. Daily supervision of staff
2. Ensure that all programming and services are implemented
3. Provide quality club cleanliness and equipment maintenance
4. Monitor staff and member rules and regulations
5. Manage and control expenses within budgetary guidelines
6. Implementation of all club and personnel systems
7. Execute marketing plan implementation
8. Oversee all revenue generation activities including spa promotional events
9. Oversee counter sales as well as retail sales
10. Enforce quality standards through regular “mystery checks”
11. Monitor safety and security issues
12. Continual communication and training with staff members
13. Effectively promote the spa and/or health club to guests and members
14. Create an environment of leisure and relaxation
15. Oversee all aspects of operation on a turnkey basis
16. Train staff in proper sales process (including ancillary sales)
17. Set up sales prospect tracking and follow up system